Tailored Support Options
 Please click here to see example packages
Dedicated support telephone number during normal working UK office hours - free of charge - or 24/7 support available through a contract agreement. See example packages
Should telephone support be unsuccessful or unfeasible (Agreement pending) we will be on site within three working days.
We will advise of any firmware/software upgrades when and where available.
Tailored Support options to include:
Dedicated Support Telephone Number
Support within 24 hours, 48 hours or 72 hours
Through Life Support Contract available
Calibration Logistics
Spares Logistics
Contents
Return To Workshop
Equipment Loan Programme
Spares Logistics
Calibration Logistics
Extended Warranty
On-Site Diagnostics & Repair
Telephone Support
Return to Workshop
Component Level Repair
Module Exchange/Replacement
Controlled Repair Environment - See our Repair Services
ESD can change the characteristics of a semiconductor device, degrading or destroying it. Controlling ESD begins with understanding how electrostatic discharge occurs in the first place. Electrostatic charge is most commonly created by the contact or separation of two materials. Electrostatic damage to electronics devices can occur at any point from manufacture to field service. Damage results from handling the devices in uncontrolled surroundings or when poor ESD control practices are used. Generally damage is classified as either a catastrophic failure or a latent defect.
Competitive Rates - click here to see our Price List
Approved European Service Centre
Our service centre has been approved by the following manufacturers: GD Satcom (Vertex), Comtech EFData, Scopus and Giga-tronics.
Legacy Products
We are the only European Service Centre ofering repair services for Fairchild Datacom Modems, EIP Counters, and Comscience Frequency Converters
Equipment Loan Programme
Reduction of critical downtime
Subject to Support Agreement, we can loan pre configured instruments
Unit exchange under support agreement
Spares Logistics
We can make Spare recommendations
Spare Auditing
Spares Maintenance
Storage in a controlled environment
Calibration Logistics
Collection and delivery service (optional under terms of agreement)
Monitoring and acknowledgment of calibration due dates
Competitive pricing for calibration of equipment to ISO and UKAS as required
Typically 10 day turn around
Equipment auditing
Extended Warranty Plan
Determine your maintenance budget in advance....
We can include an annual calibration on your equipment
We can offer up to 5 years extended warranty. Subject to any obsolescence programmes
Benefits:
Your instrument is return to full functionality
All performance problems for the Extended Warranty period are resolved
The cost will be less than standard case by case repair charges
Maintenance costs are determined in advance and will not be subject to future support budget costs
Avoid service price increases
Eliminates potential delays caused by evaluation, quotation, & approval procedures
Priority service schedualing may be available as part of the plan
Features:
Repair and recalibration of equipment (excluding abuse or misuse)
Fault diagnosis, repair, operational verification and calibration if required
All part & labour included
Software and firmware upgrades
Available with qualified New Product Purchases
On-Site Diagnostics & Repair
Benefit from cover under a support agreement - click here to see examples of support packages
Telephone Support
We offer normal UK office working hour's telephone support - 0830 - 1700
Technical Helpline
Telephone fault diagnosis
Extended cover available though a Support Agreement
RMA Request Form Repair Price List Calibration Price List Calibration Quote Request | 
